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- Requests to accurately understand customer opinions
- ・Please fill in as much detail as possible about the content (date, time, place, situation, etc.).
- Please understand the following points in order to respond to customers
- ・Depending on the content of your inquiry, we may contact you by means other than email (such as telephone).
- ・When responding, we will verify the facts and circumstances of the content, so it may take some time.
- ・We apologize for the inconvenience, but we cannot accommodate requests for a deadline for a response (including a time designation) or an urgent response.
- ・We strictly prohibit the reuse or secondary use of any part or all of the response email sent to you without permission.
- We may not be able to respond to your request for a response
- ・No peddlers allowed. No soliciting, please.
- ・We will not respond to inquiries that have been made similarly several times in the past.
- ・We may not be able to respond to your opinions and requests depending on the content and the expressions you used (such as violent expressions).
- ・Please refrain from asking questions or providing materials for school research, graduation thesis, homework, etc. In particular, we cannot respond to surveys that are conducted for personal hobby purposes.
- ・We will not only be unable to respond to inquiries that violate laws and regulations (threats, obstruction of business, etc.), but we will also report the inquiry to the police and consider taking legal action.
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